Shipping & Delivery

We currently offer delivery within New South Wales (NSW) only.

We aim to process orders quickly and work with reliable delivery providers to get your order to you as soon as possible.

Where We Deliver

Our delivery service is currently available to NSW addresses only.

If you are outside NSW and would like to place an order, please contact us first to discuss whether an alternative delivery arrangement may be available.

Order Processing

Orders placed before 1:00 pm (AEST) on business days are generally processed and dispatched on the same day.

Orders placed after 1:00 pm, on weekends or public holidays will be processed and dispatched on the next business day.

During busy periods, promotions or public holidays, processing and dispatch may take a little longer.

Delivery Times

Delivery times can vary depending on your location within NSW, the size of your order and the delivery service used.

As a general guide:

• Sydney Metro: approximately 2–5 business days
• Regional NSW: approximately 3–10 business days

These timeframes are estimates only and are not guaranteed.

Large, bulky or heavy products may require a different freight service and can have longer delivery times.

Shipping Costs

Delivery charges are calculated based on your order and delivery location.

The applicable shipping cost will be shown at checkout where available.

For large or bulky orders, additional freight charges may apply. If the shipping cost cannot be calculated automatically, we may contact you with a freight quote before dispatch.

Delivery Delays

While we do our best to meet the estimated delivery timeframe, delays can occasionally occur.

Delivery times may be affected by factors such as:

• Weather conditions
• Traffic or transport disruptions
• Public holidays
• High-volume periods
• Courier or freight company delays
• Incorrect or incomplete delivery information

We cannot guarantee a specific delivery date or time.

Damaged Deliveries

Please inspect your order when it arrives.

If the packaging appears damaged, we recommend taking photographs before opening the package.

If your product arrives damaged, is missing parts, or you receive the wrong product, please contact us as soon as possible with your order number and photographs of the issue.

We will assess the situation and assist with an appropriate solution.

Incorrect Address

Please carefully check your delivery address before placing your order.

If an order has already been dispatched, we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order.

Authority to Leave

Depending on the delivery service used, your order may be left at the delivery address without a signature.

If you provide authority for your order to be left unattended, you accept responsibility for the parcel once it has been delivered to the nominated address.

For larger or higher-value orders, a signature may be required upon delivery.

Consumer Rights

Nothing in this Shipping & Delivery Policy limits your rights under the Australian Consumer Law.

If your order arrives faulty, damaged or does not meet your consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy where required.

Need Help?

If you have questions about delivery, freight charges or the status of your order, please contact our customer service team and provide your order number.