Section 10 – Warranty

12 months warranty

10.1 Warranty Coverage

The Seller provides a 12-month warranty from the date of delivery against defects in materials and manufacturing workmanship.

If a product is found to have a manufacturing defect within this period, the Seller will assess the claim and, where applicable, arrange for the product to be repaired, replaced or otherwise remedied.

All warranty claims are subject to assessment and the conditions outlined below.

10.2 Warranty Conditions

This warranty does not cover defects or damage caused by:

(a) Improper installation, assembly or maintenance of the product.

(b) Failure to follow the installation instructions, product specifications or guidelines provided by the Seller or manufacturer.

(c) Misuse, negligence or use of the product for purposes other than its intended application.

(d) Normal wear and tear resulting from everyday use.

(e) Accidental damage, impact, water damage or exposure to unsuitable environmental conditions.

(f) Unauthorised repairs, modifications or alterations to the product.

(g) Continued use of a product after a defect or fault has become apparent.

10.3 Warranty Claims

Customers must contact the Seller with their order details, a description of the issue and supporting photographs or videos where possible.

The Seller may request the product to be returned for inspection or further assessment before determining the outcome of a warranty claim.

Customers must not attempt to repair or modify a faulty product without the Seller's approval, as this may affect the warranty coverage.

10.4 Warranty Limitations

The Seller is not responsible for defects or damage resulting from incorrect installation, improper handling, misuse or circumstances outside the Seller's control.

The Seller is not liable for costs associated with removal, reinstallation, labour or other related expenses unless required under Australian Consumer Law.

10.5 Australian Consumer Law

This warranty is provided in addition to the rights and remedies available to customers under the Australian Consumer Law (ACL).

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.