Refund policy

1. Change-of-Mind Returns

Customers must initiate a return within 7 days of receiving their order by contacting our team with their order number and product details.

Once we receive your request, we will confirm eligibility and provide return instructions. Please wait for approval before sending any items back.

After approval, you will have 7 days to send the product back.

2. Return Conditions

To be eligible for a change-of-mind return, products must:

  • Be unused, uninstalled and unaltered.
  • Be free from damage, scratches or marks.
  • Include all original parts, accessories and instructions.
  • Be returned in their original packaging, in reasonably good condition.
  • Be securely packed for return transport.

Products that are used, installed, damaged or incomplete may not be accepted.

Please do not place shipping labels, tape or writing directly onto the original product packaging.

3. Repackaging Fee

A flat $15 repackaging fee will be deducted from approved change-of-mind refunds.

Additional deductions may apply if products are returned damaged, incomplete or in a condition that affects their resale value. Returns that do not meet our requirements may be refused.

4. Return Shipping

Unless otherwise agreed:

  • Return shipping costs are the customer's responsibility.
  • We recommend using a tracked delivery service.
  • Customers are responsible for the product until it is safely received by us.

If we arrange return freight or a courier, the applicable cost may be deducted from your refund.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

For change-of-mind returns, the refund may be reduced by:

  • The $15 repackaging fee.
  • Return shipping or courier costs arranged by us.
  • Any applicable deductions for missing parts, damage or reduced resale value.

Original shipping charges are non-refundable for change-of-mind returns.

6. Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery with your order number, details of the issue and supporting photos where possible.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law (ACL).

The $15 repackaging fee does not apply to returns covered by Australian Consumer Law where such a fee is not permitted.

7. Important Information

This policy applies to change-of-mind returns only. It does not limit or exclude your rights under Australian Consumer Law.

All returned products are subject to inspection before a refund is approved.